Frequent Asked Questions

How Long Will it Take to Complete my Project?

We offer 10 Business day  turn around to complete your website or project.

Domain Registration

Domain registration is invoiced Annual or 2 years in advance. Fees are not refundable.

The Support Package

The support package is invoiced Annual in advance. Customers  must pay their invoices promptly to avoid cancellation of service. 

Payment Terms

 All payments are required prior to commencement of your  project or website. Invoices must be paid in advance to commerce starting a website or project.  All Ad-hoc  work will also be required to be paid prior to commencement of project.

Cancellation of Service

You are entitled to get 100% refund for the advance payment you have made if any of the following occur.

  • You want to cancel your website or project with 24 hours of making your payment.
  • You are not satisfied with your initial design setup (Do not approve if you are not satisfied)
  • We are unable to complete your website or project within our specifications.
  • Cancellations of prepaid services The Support Package will be issued a pro rated refund based on the monthly rate.

Refunds

  • No refunds will be given if you have already approved the design setup.
  • If there is  delays  to your project that are caused by lack of communication from your side.

Confirmation of website Commencement

Confirmation of website commencement will require you to confirm by making your payment. Web Design Your Future will issue you an invoice prior to the agreed start date along with an email outlining the confirmation and terms and conditions.

Contract Agreement

A Contract  will only exist between Web Design Your Future and the customer. The Customer agrees to indemnify Web Design Your Future against any claim for compensation or damages brought about as a direct result or indirect result of work we do for you or your organisation. Please read our terms and conditions.